Terms of Service

1. Acceptance of Terms

By accessing and using the website of Grove Foods Ltd ("we", "us", or "our") at grovefoods.co.uk, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, do not use this website.

2. Products and Orders

All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us.

Our products are frozen goods. It is the customer's responsibility to ensure that someone is available to receive the delivery to maintain the cold chain. We are not responsible for products that spoil due to missed deliveries.

3. Pricing and Payment

Prices for our products are subject to change without notice. All payments are processed securely via Stripe. We do not store your credit card information on our servers.

4. Shipping and Delivery

We offer frozen next day delivery within the UK. Delivery times are estimates and not guaranteed. Shipping costs are calculated at checkout. Free shipping may be available for orders over a certain threshold.

5. Returns and Refunds

Due to the perishable nature of our frozen products, we generally do not accept returns. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery at info@grovefoods.co.uk with photographic evidence.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Grove Foods Ltd and is protected by intellectual property laws.

7. Limitation of Liability

Grove Foods Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales.

9. Contact Information

Questions about the Terms of Service should be sent to us at info@grovefoods.co.uk.